Economy, Business and Investment

Lowongan Kerja Scicom: Manager - Human Resources. Scicom is one of the largest contact centre outsourcing service providers in Malaysia, having provided services for some of the largest global MNC’s in the world. We have experience in all areas of contact centre operations, including outsource and in-source operations, training, consulting, quality management and certification services. We are ranked 76th in the global top 100 list, are listed on the KLSE and have been the recipient of numerous national and international awards including the National Gold Award for Employer of Choice 2011. Scicom currently manages customer interactions in 40 languages, covering over 89 countries and delivering "Total Customer Delight" to over 40 million customers worldwide. As part of our expansion plans, we have the following career opportunities:

Manager - Human Resources(Call Centre)

Location Based: Jakarta, Indonesia

The Position:
The HR manager leads the Human Resource practices and objectives as well as responsible for the development of processes and metrics that support the achievement of the organization's business goals

Responsibilities of the Role :

Recruitment & selection
- Process all local recruitment requests in an effective and efficient manner
- Maintain up-to-date recruitment progress report

PACB
- To be in charge of payroll administration and to make all necessary co-ordinations to ensure a smooth and effective operation
- Maintain smooth running of the HR Information System
- Monitor timely update of personnel records
- Produce and submit payroll and headcount reports to the finance department on a monthly basis
- Produce and submit the yearly tax returns for all staff
- Organise and produce HR reports as required by the various stakeholders

Employee Relations
- To foster a conducive working environment through employee relation activities and communication
- To handle complaints ,disputes and grievances
- To assist in handling all local tribunal cases
- To conduct exit and grievance interviews with all departments and staff
- Any other roles and responsibilities as required by management

Requirements for the Role :
- Diploma /Degree or equivalent professional qualification in HR
- Minimum of 3 years HR manager experience
- Good command of English and Bahasa Indonesia
- Ability to lead in a global environment
- Ability to architect and drive change
- Ability to work with senior management, establishing and maintaining collaborative partnerships and provide thought leadership
- Team player with a high level of interpersonal skills and integrity

The Benefits:
- Attractive salary
- Performance related allowance
- Medical coverage
- Dynamic work culture with active employee relations activities
- Comprehensive training and global career path opportunities

Interested applicants are invited to write-in or e-mail us with a comprehensive resume giving full details of academic qualification, work experience, current and expected salary and other personal particulars to:

Human Resources Department
25th Floor, Menara TA One (Letter box 22-80)
22, Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia

Or alternatively you may also e-mail us at: careers@scicom.com.my

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